OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
78 ratings and 63 comments received in the last 90 days.
08 March 2026
Taylor on your sales team is an excellent ambasador for Mini as was the Gentleman who arrages the test drives & handover (name?)
21 February 2026
Friendly and respectful, answered any questions quickly
21 February 2026
We had a great experience at Mini Stirling. Sean was very helpful and we enjoyed dealing with him to buy our fab new car.
09 February 2026
Pleasant personel and knowledgeable about their products. Fly in ointment was asking for £500 (refundable) while there was a delay with thecV5C.
04 February 2026
Everything was very straightforward and explained thoroughly to me and everyone was very supportive. Scott and Lee were very helpful in maintaining contact with me throughout the process.
04 February 2026
Very helpful helping you app logins and setting up the car
03 February 2026
Warm and friendly service from Alex at Stirling branch. Good communication.
23 January 2026
Friendly sales staff in particular Alex McDougall, outstanding test drive with Neil, which went a long way to making a decision to purchase the car.
20 January 2026
From order to delivery the whole experience was exciting. Scott Hamilton at Douglas Park Stirling helped me all the way through the process and kept me up to date and involved at every step. I can't thank him enough
24 March 2026
The information I received about my vehicle was concise and thorough. All communications were friendly and polite.
23 March 2026
Excellent from start to finish. The technician fixed it and the charge was most reasonable
23 March 2026
No promised video; no visual evidence of tyre bulge; no knowledge that it was a free MOT or that car was bought from you 6 months previously; no message of car pick-up in the morning.
22 March 2026
Picked up and dropped back , great service
16 March 2026
Jack was the member of staff I dealt with and he was very friendly, efficient and curtious
14 March 2026
No comment
14 March 2026
Great communication and service
13 March 2026
Efficient and reliable service.
09 March 2026
Easy book in and drop off
09 March 2026
It all went to plan. The service was friendly and professional
FIND Douglas Park Stirling.
Address
- New Kerse Road, Stirling, FK7 7RZ
Opening Hours
- Mon–Fri:09:00 - 19:00
- Sat:09:00 - 17:00
- Sun:11:00 - 17:00
Phone
- 01786 449370
Stirling as well as surrounding areas including Falkirk, Larbert, Dunblane and Denny
Address
- New Kerse Road, Stirling, FK7 7RZ
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:08:00 - 12:30
- Sun:CLOSED
Phone
- 01786 388072
Stirling as well as surrounding areas including Falkirk, Larbert, Dunblane and Denny
23 March 2026
From original order to delivery of the car ongoing communication could have been better. We wanted to have updates as to delivery dates etc.